Automotive Service Advisor: Elevate Customer Experience

Asbury; White Marsh (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & PTO

Paid training

Stock Awards

Medical insurance

Vision insurance

Dental insurance

401k with company match

Pregnancy leave

Job summary

Asbury is seeking a customer-focused Service Advisor for White Marsh, MD to greet customers, collect vehicle information and present needed services aligned with manufacturer schedules. You will build rapport, advise on vehicle care, and generate accurate repair estimates, then communicate timelines to customers and technicians.

We value prior automotive Service Advisor experience, strong communication and computer skills, and a commitment to high CSI.

Qualifications

• Great customer service, phone and computer skills required.
• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI.
• Strictly follow the manufacturer’s warranty guidelines and procedures.
• Conduct business in an honest manner that maintains CSI at or above Asbury's goals.
• Comply with all federal, state and local laws, and company policy, regarding safeguarding information.
• Must be able to work in a fast paced environment with limited supervision.
• Will require good customer service, phone and computer skills.
• Insurance / business hours and other benefits discussed during interview.

Skills

Customer service

Phone skills

Computer skills

Job description

Asbury is seeking a customer-focused Service Advisor for White Marsh, MD to greet customers, collect vehicle information and present needed services aligned with manufacturer schedules. You will build rapport, advise on vehicle care, and generate accurate repair estimates, then communicate timelines to customers and technicians.

We value prior automotive Service Advisor experience, strong communication and computer skills, and a commitment to high CSI.