Auto Service Advisor: Guest-Centric Care & Growth

Asbury; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards

Medical, vision, dental insurance

Job summary

Asbury Automotive Group in Atlanta, GA, is seeking a Service Advisor to be the face of the dealership for service customers. You will present and sell needed services in line with manufacturer schedules, build rapport, and aim for high customer satisfaction and retention.

Responsibilities include greeting customers, providing accurate repair estimates, scheduling, and ensuring timely completion while following CSI goals and company policies. Prior experience is heavily preferred.

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must be able to pass pre-employment screening (background & drug test).
• Must have a valid driver's license.
• Must be eighteen years of age or older.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls and maintain service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits and CSI targets.

Skills

Customer service

Communication

Computer skills

Sales skills

Tools

Phone skills

Job description

Asbury Automotive Group in Atlanta, GA, is seeking a Service Advisor to be the face of the dealership for service customers. You will present and sell needed services in line with manufacturer schedules, build rapport, and aim for high customer satisfaction and retention.

Responsibilities include greeting customers, providing accurate repair estimates, scheduling, and ensuring timely completion while following CSI goals and company policies. Prior experience is heavily preferred.