Automotive Service Advisor — Elevate Customer Experience

Asbury; Irving (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock Awards

Medical, vision, dental

Job summary

Asbury in Irving, TX seeks a Service Advisor to be the face of service for customers, build rapport, and promote essential vehicle maintenance per manufacturer specs. You will prepare accurate estimates and manage appointment scheduling.

The role emphasizes high customer satisfaction and timely communication. The ideal candidate has strong customer-service skills, a valid driver’s license, and can pass background checks.

Qualifications

• Excellent customer service and rapport-building abilities.
• Strong communication and interpersonal skills.
• Ability to follow manufacturer maintenance guidelines and sell services when appropriate.
• Must be able to pass pre-employment screening and have a valid license.

Responsibilities

• Greet customers and collect vehicle information in a timely, friendly manner.
• Advise customers on service needs and vehicle maintenance per manufacturer specs.
• Generate accurate repair estimates for customers.
• Schedule service appointments and communicate repair timelines.
• Follow up with customers to promote satisfaction and repeat visits.

Skills

Customer service

Phone skills

Computer skills

Communication

Tools

CRM software

Job description

Asbury in Irving, TX seeks a Service Advisor to be the face of service for customers, build rapport, and promote essential vehicle maintenance per manufacturer specs. You will prepare accurate estimates and manage appointment scheduling.

The role emphasizes high customer satisfaction and timely communication. The ideal candidate has strong customer-service skills, a valid driver’s license, and can pass background checks.