Automotive Service Advisor — Elevate Guest Experience

Asbury; Sudbury (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards (select management and fR

Job summary

Asbury is seeking a Service Advisor in the United States, Massachusetts, Sudbury region to be the face of the service department. You will greet customers, present and sell needed services, and ensure adherence to manufacturer schedules while building rapport to drive satisfaction and repeat business.

The role emphasizes advising on vehicle care per specs, delivering accurate repair estimates, and coordinating with technicians. Prior automotive service advisory experience is highly preferred.

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must be eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test).
• Must have great customer service, phone and computer skills.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls and maintain service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI.
• Strictly follow the manufacturer’s warranty guidelines and procedures.
• Conduct business in an honest manner that maintains the CSI at or above Asbury's goals.
• Must be able to manage in a fast paced work environment with limited supervision.
• Performs with great customer service, phone and computer skills.

Job description

Asbury is seeking a Service Advisor in the United States, Massachusetts, Sudbury region to be the face of the service department. You will greet customers, present and sell needed services, and ensure adherence to manufacturer schedules while building rapport to drive satisfaction and repeat business.

The role emphasizes advising on vehicle care per specs, delivering accurate repair estimates, and coordinating with technicians. Prior automotive service advisory experience is highly preferred.