Service Advisor: Elevate Customer Experience & Vehicle Care

AutoNation; Fremont (CA); On-site; USD 22,000 - 67,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle discount

YouDecide deals

DRVPNK donations

Job summary

AutoNation in Fremont, CA, is seeking a Service Advisor to bridge technicians and customers in our state-of-the-art service lanes. You’ll set, confirm and prep appointments, greet guests, assess vehicle needs through walk-arounds and test drives, and clearly explain technician recommendations to keep vehicles safe.

This commission-based role offers competitive compensation, 401k matching, and perks like health, dental and vision coverage, plus vehicle purchase programs and YouDecide deals.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills essential.
• Experience with sales and upsell in service environment preferred.

Responsibilities

• Set, confirm and prepare for appointments for a great service experience.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers warmly on arrival and determine vehicle needs.
• Explain technicians’ recommendations in clear terms to customers.
• Use consultative selling to plan ongoing maintenance.
• Produce repair orders with cost and time estimates with transparency.
• Coordinate with technicians and parts to ensure timely completion of work.
• Follow up with customers on status and satisfaction.
• Develop product knowledge to better assist customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Consultative selling

Interpersonal skills

Organizational skills

Sales experience

Education

High school diploma or equivalent

Job description

AutoNation in Fremont, CA, is seeking a Service Advisor to bridge technicians and customers in our state-of-the-art service lanes. You’ll set, confirm and prep appointments, greet guests, assess vehicle needs through walk-arounds and test drives, and clearly explain technician recommendations to keep vehicles safe.

This commission-based role offers competitive compensation, 401k matching, and perks like health, dental and vision coverage, plus vehicle purchase programs and YouDecide deals.