Service Advisor: Elevate Car Care & Customer Experience

AutoNation; Fremont (CA); On-site; USD 22,000 - 78,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle discount programs

YouDecide deals

DRVPNK donations

Job summary

AutoNation seeks a Service Advisor in California to bridge service technicians and customers, explaining repairs in plain language and identifying upsell opportunities. Work in state-of-the-art service departments, moving beyond the desk to engage in the service lane.

You will book and prep appointments, meet sales and CSI targets, greet customers, assess vehicle needs, prepare repair orders with estimates, and coordinate with technicians and parts to keep customers informed.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Experience in customer service or sales is a plus.

Responsibilities

• Set and confirm appointments for a great service experience.
• Meet or exceed targeted sales and CSI goals.
• Greet customers warmly as they arrive.
• Determine vehicle needs via walk-around, inspections, and test drives.
• Produce repair orders with cost and time estimates, with transparency.
• Coordinate with technicians and parts staff to ensure timely work.

Skills

Customer service

Communication

Sales

Interpersonal skills

Organizational skills

Time management

Education

High school diploma or GED

Job description

AutoNation seeks a Service Advisor in California to bridge service technicians and customers, explaining repairs in plain language and identifying upsell opportunities. Work in state-of-the-art service departments, moving beyond the desk to engage in the service lane.

You will book and prep appointments, meet sales and CSI targets, greet customers, assess vehicle needs, prepare repair orders with estimates, and coordinate with technicians and parts to keep customers informed.