Automotive Service Advisor: Elevate Customer Experience

AutoNation; Tustin (CA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Associate vehicle purchase program

YouDecide discounts

DRVPNK charity program

Job summary

AutoNation is seeking a Service Advisor to join our nationwide service team. You’ll bridge the gap between technicians and customers, explaining repairs in plain language while guiding customers through recommended maintenance and up-sell opportunities.

With a focus on delivering an exceptional customer experience, you will schedule appointments, greet customers, coordinate with techs, prepare estimates, and follow up to ensure satisfaction.

Qualifications

• Exceptional customer experience demonstrated.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Strong communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience with technology.
• Valid in-state driver's license and clean driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Skills

Customer service

Sales mindset

Communication

Technical aptitude

Team collaboration

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to join our nationwide service team. You’ll bridge the gap between technicians and customers, explaining repairs in plain language while guiding customers through recommended maintenance and up-sell opportunities.

With a focus on delivering an exceptional customer experience, you will schedule appointments, greet customers, coordinate with techs, prepare estimates, and follow up to ensure satisfaction.