Automotive Service Advisor & Customer Experience

AutoNation; Scottsdale (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401k matching

Maternity benefits

Employee discounts

Job summary

AutoNation seeks a Service Advisor to bridge communication between service technicians and customers in our state-of-the-art service departments. You will set appointments, explain technician recommendations in clear language, and identify up-sell opportunities to keep vehicles safe and customers satisfied.

You will greet customers, assess vehicle needs via walk-arounds and test drives, and ensure accurate repair orders with transparent estimates.

Qualifications

• High school diploma or equivalent.
• Exceptional customer experience skills.
• Ability to set and achieve sales targets.
• Strong communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience with technology and automotive software is a plus.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Meet or exceed targeted sales goals & CSI.
• Greet customers in a friendly manner.
• Determine vehicle needs based on information and a vehicle walk-around.
• Use a consultative selling process to plan for ongoing maintenance.
• Produce repair orders with cost and time estimates.
• Communicate with technicians and parts staff to ensure timely work.
• Follow up with customers on status and satisfaction.
• Gain product knowledge to effectively help customers.

Skills

Customer service

Communication

Sales experience

Interpersonal skills

Organizational skills

Tech-savvy

Follow-up

Education

High School diploma or equivalent

Job description

AutoNation seeks a Service Advisor to bridge communication between service technicians and customers in our state-of-the-art service departments. You will set appointments, explain technician recommendations in clear language, and identify up-sell opportunities to keep vehicles safe and customers satisfied.

You will greet customers, assess vehicle needs via walk-arounds and test drives, and ensure accurate repair orders with transparent estimates.