Service Advisor: Elevate Customer Experience & Vehicle Care

AutoNation; Columbus (OH); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401k matching

Employee vehicle discounts

YouDecide deals

Résumé du poste

AutoNation is seeking a Service Advisor in Columbus to bridge customers and service technicians. You will explain technician recommendations in clear terms, identify maintenance needs, and present up-sell opportunities to keep vehicles safe.

We value exceptional customer experiences, strong communication, and the ability to meet sales and service targets. Join a team dedicated to quality, loyalty, and innovation in automotive care.

Qualifications

• High school diploma or equivalent.
• Exceptional customer experience.
• Ability to set and achieve targeted goals.
• Sales experience preferred but not required.
• Strong communication and interpersonal skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and clean driving record.

Responsabilités

• Set, confirm and prepare for appointments to ensure a great service experience.
• Meet or exceed sales goals and customer satisfaction targets.
• Greet customers warmly as they arrive.
• Determine vehicle needs based on information and walk-arounds.
• Use consultative selling to plan for maintenance needs.
• Create repair orders with cost/time estimates and transparency.
• Communicate with technicians and parts staff for timely work.
• Follow up with customers to inform and ensure satisfaction.
• Gain product knowledge to help customers effectively.
• Provide an exceptional customer experience to drive loyalty.

Connaissances

Customer service

Sales experience

Communication

Interpersonal skills

Organizational skills

Follow-up

Technology savvy

Formation

High school diploma

Outils

CRM software

Description du poste

AutoNation is seeking a Service Advisor in Columbus to bridge customers and service technicians. You will explain technician recommendations in clear terms, identify maintenance needs, and present up-sell opportunities to keep vehicles safe.

We value exceptional customer experiences, strong communication, and the ability to meet sales and service targets. Join a team dedicated to quality, loyalty, and innovation in automotive care.