Service Advisor: Elevate Customer Experience in Auto Service

AutoNation; Valencia (PA); Presencial; USD 50.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

401k matching

Health/dental/vision insurance

Maternity benefits

Vehicle discounts

YouDecide discounts

DRVPNK charitable initiatives

Descripción de la vacante

AutoNation is seeking a Service Advisor to join a nationwide team servicing thousands of cars daily. You will bridge Service Technicians and customers, translating recommendations into clear language and identifying upsell opportunities to keep drivers safe.

In our state-of-the-art service departments you’ll schedule appointments, greet customers, estimate repair times, and collaborate with technicians and parts staff to ensure timely, transparent service.

Formación

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsabilidades

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers to provide status updates and ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Conocimientos

Customer service

Sales capability

Communication skills

Teamwork / collaboration

Tech-savviness

Driver's license

Goal setting

Follow-up skills

Educación

High school diploma or equivalent

Descripción del empleo

AutoNation is seeking a Service Advisor to join a nationwide team servicing thousands of cars daily. You will bridge Service Technicians and customers, translating recommendations into clear language and identifying upsell opportunities to keep drivers safe.

In our state-of-the-art service departments you’ll schedule appointments, greet customers, estimate repair times, and collaborate with technicians and parts staff to ensure timely, transparent service.