Automotive Service Advisor: Customer Experience & Upsell

AutoNation; Carlsbad (CA); On-site; USD 45,000 - 89,000; Full time

Benefits offered by this job

Health insurance

401k matching

Maternity benefits

Job summary

AutoNation seeks a Service Advisor to bridge customers and service technicians, delivering a seamless service experience. You will explain technician recommendations in clear terms and identify upsell opportunities to keep vehicles safe and customers satisfied.

In this role, you will set appointments, aim for sales goals and CSI targets, greet customers, assess vehicle needs, and produce repair orders with transparent estimates.

Qualifications

• High school diploma or equivalent.
• Excellent customer service with ability to meet targets.
• Strong communication, consultative and interpersonal skills.
• Willingness to follow up with customers and use technology.

Responsibilities

• Schedule and prepare appointments for a great service experience.
• Meet or exceed sales targets and the targeted customer satisfaction index.
• Greet customers and determine vehicle needs with walk-around and test drives.
• Create repair orders with cost and time estimates and full transparency.
• Coordinate with technicians and parts to ensure timely completion of work.
• Follow up with customers to ensure satisfaction and loyalty.

Skills

Customer service

Sales

Communication

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Job description

AutoNation seeks a Service Advisor to bridge customers and service technicians, delivering a seamless service experience. You will explain technician recommendations in clear terms and identify upsell opportunities to keep vehicles safe and customers satisfied.

In this role, you will set appointments, aim for sales goals and CSI targets, greet customers, assess vehicle needs, and produce repair orders with transparent estimates.