Service Advisor: Elevate Customer Experience & Service Ops

Tower Auto Sales Inc; City of Schenectady (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Dental insurance

Flexible schedule

Paid time off

Job summary

Tower Auto Sales Inc is seeking a Service Advisor to join our team in Schenectady, NY. The ideal candidate will bring strong communication, customer relationship skills, and solid service-writing abilities to support our busy service department.

You will collaborate with two technicians, coordinate repairs, schedule appointments, and manage required documentation to ensure smooth daily operations and high customer satisfaction.

Qualifications

• Excellent communication and customer relationship skills.
• Strong service writer capabilities.
• Organizational skills.
• Two years of experience as an automotive service writer or service coordinator preferred.
• Valid state-issued driver’s license and clean driving record required.
• Deep understanding of automotive technology, service technician duties, and automotive repair services preferred.

Responsibilities

• Work alongside two technicians to maintain high employee morale and customer satisfaction while maintaining profitability.
• Ensure repairs and maintenance tasks are completed promptly.
• Mentor employees on best practices for improving sales and customer service techniques.
• Oversee day-to-day operations of the service department.
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records.
• Handle customer inquiries, scheduling, test drives, and required documentation.

Skills

Communication

Customer service

Service writing

Organizational skills

Education

High school diploma or GED

Bachelor’s degree

Job description

Tower Auto Sales Inc is seeking a Service Advisor to join our team in Schenectady, NY. The ideal candidate will bring strong communication, customer relationship skills, and solid service-writing abilities to support our busy service department.

You will collaborate with two technicians, coordinate repairs, schedule appointments, and manage required documentation to ensure smooth daily operations and high customer satisfaction.