Auto Service Advisor: Elevate Customer Experience

Lexus LC; Arlington Heights (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off

Maternity & Paternity Leave

Pay on Demand (Paylocity)

Employee Discounts

Training & Mentorship

Recognition Program

Company events

Job summary

Rohrman Automotive Group is seeking a customer-focused Service Advisor to serve as the main liaison between guests and technicians. You will manage the full service experience from write-up to delivery, build relationships, set expectations, and ensure professional handling of repair orders.

Ideal candidates have strong communication skills, a background in automotive service, and the ability to read repair orders and vehicle history.

Qualifications

• High school diploma or GED required; prior automotive service advisor or service department experience strongly preferred.
• Excellent interpersonal and communication skills — comfortable with customers face-to-face and by phone.
• Ability to read and interpret repair orders, vehicle history, and manufacturer service recommendations.
• Organized and able to manage multiple open repair orders in a fast-paced environment.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Greet customers promptly and professionally; gather vehicle information and accurately document concerns on the repair order.
• Inspect vehicles, review service history, and recommend additional needed maintenance or repairs.
• Provide complete, accurate written cost estimates for labor and parts; clearly communicate timelines and obtain customer authorization before any additional work is performed.
• Monitor repair progress throughout the day and proactively contact customers regarding any changes in status, cost, or completion time.
• Review completed repair orders to ensure all work is finished and documented; explain completed work and all charges to the customer at delivery.
• Handle inbound phone inquiries for appointments and work-in-progress updates.
• Maintain high CSI scores by delivering a consistent, transparent, and friendly service experience.

Skills

Customer service

Communication

Reading repair orders

Organization

Interpersonal skills

Education

High school diploma or GED

Job description

Rohrman Automotive Group is seeking a customer-focused Service Advisor to serve as the main liaison between guests and technicians. You will manage the full service experience from write-up to delivery, build relationships, set expectations, and ensure professional handling of repair orders.

Ideal candidates have strong communication skills, a background in automotive service, and the ability to read repair orders and vehicle history.