Service Advisor

Tower Auto Sales; City of Schenectady (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Dental insurance

Flexible schedule

Paid time off

Job summary

Tower Auto Sales Inc is seeking a Service Advisor to join our team in Schenectady, NY. The ideal candidate will bring strong communication, customer relationship skills, and solid service-writing abilities to support our busy service department.

You will collaborate with two technicians, coordinate repairs, schedule appointments, and manage required documentation to ensure smooth daily operations and high customer satisfaction.

Qualifications

• Excellent communication and customer relationship skills.
• Strong service writer capabilities.
• Organizational skills.
• Two years of experience as an automotive service writer or service coordinator preferred.
• Valid state-issued driver’s license and clean driving record required.
• Deep understanding of automotive technology, service technician duties, and automotive repair services preferred.

Responsibilities

• Work alongside two technicians to maintain high employee morale and customer satisfaction while maintaining profitability.
• Ensure repairs and maintenance tasks are completed promptly.
• Mentor employees on best practices for improving sales and customer service techniques.
• Oversee day-to-day operations of the service department.
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records.
• Handle customer inquiries, scheduling, test drives, and required documentation.

Skills

Communication

Customer service

Service writing

Organizational skills

Education

High school diploma or GED

Bachelor’s degree

Job description

Benefits:

Dental insurance

Flexible schedule

Paid time off

Job Summary

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, organizational skills. We deliver on average 40 deals each month.

Every day is different in our service center! You will be responsible for a variety of tasks, including addressing customer inquiries, taking test drives, scheduling appointments, and managing required documentation.

Benefits- Monday-Friday 9-6pm Saturdays- optional

Responsibilities

Work along side our two technicians to ensure a high level of employee morale and customer satisfaction while maintaining profitability

Ensure repairs and maintenance tasks are completed in a timely manner

Mentor employees on best practices for improving sales and customer service techniques

Oversee day-to-day operations of the service department

Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Work Environment -Own office space -Two bay garage at dealership

Qualifications

High school diploma or GED required bachelor’s degree preferred

Valid state-issued driver’s license and clean driving record are required

Two years of experience as an automotive service writer or service Coordinator is preferred

Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is preferred

About Us:

Tower Auto Sales is a Family run dealership. We have been serving the Schenectady, NY community for over 35 years, providing exceptional service. Our customers love us for our integrity and commitment to their satisfaction, while our employees appreciate a supportive work environment that fosters growth and teamwork. We are continuing to grow so teamwork means so much to us. We look forward to meeting you!