Automotive Service Advisor — Elevate Customer Experience & Growth

Auto Services Unlimited, Inc.; Riverdale (NJ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Savings Plan

Ongoing professional development

Family-friendly and inclusive culture

Career growth and internal promotions

Custom and competitive wage plans

Sundays off to create a schedule that…

Job summary

Auto Services Unlimited, Inc. seeks an Automotive Service Advisor who will own the customer experience in the service lane, serving as the first contact for vehicle status, repairs, and diagnostics.

You will write repair orders, coordinate with technicians, and ensure a smooth service process from start to finish. Preferred candidates have 3–5 years as a Service Advisor/Writer, familiarity with NNAnet, DealerTrack, and XTime, and a proven track record of positive customer satisfaction.

Qualifications

• 3-5 years Service Advisor/Writer experience
• KIA Certified preferred
• Proficient with NNAnet
• DealerTrack experience preferred
• XTime experience preferred
• A strong record of positive customer satisfaction results
• Good organization skills and a friendly personality
• Fantastic communication skills
• A professional personal appearance
• A team-oriented and self-motivated attitude
• The ability to work with little supervision
• A clean driving record

Responsibilities

• Promptly and professionally answering service calls, and setting and confirming appointments
• Accurately and thoroughly writing repair orders
• Acting as a reliable, responsive liaison between the technician and customer
• Patiently and thoroughly assisting our customers through the service process
• Collaborating with team members for loaner availability, proper warranty processing and disclosure

Skills

Customer service

Repair order writing

Communication skills

Team collaboration

Scheduling

Tools

NNAnet

DealerTrack

XTime

Job description

Auto Services Unlimited, Inc. seeks an Automotive Service Advisor who will own the customer experience in the service lane, serving as the first contact for vehicle status, repairs, and diagnostics.

You will write repair orders, coordinate with technicians, and ensure a smooth service process from start to finish. Preferred candidates have 3–5 years as a Service Advisor/Writer, familiarity with NNAnet, DealerTrack, and XTime, and a proven track record of positive customer satisfaction.