Service Advisor: Elevate Customer Experience

R & R Auto Group; Schuylkill Haven (Schuylkill County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Salary and Bonus based pay plan

Medical and Dental plans

401K Plan

Paid time off

Growth opportunities

Manufacturer Training

Family owned and operated

Long term job security

Reasonable Work Schedule

Discounts on products and services

Team member vehicle discount purchase

Job summary

R & R Auto Group in Schuylkill Haven, PA is seeking a professional Service Advisor to own the customer experience in the service lane. You will be the first contact, translate technicians' recommendations into clear guidance, and help keep vehicles safe.

We offer a sign-on bonus for dealership-experienced candidates, a base salary plus bonus, comprehensive benefits, and growth opportunities within a family-owned, established shop that values training and inside advancement.

Qualifications

• Organized and friendly personality.
• Ability to provide an exceptional customer experience.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspection and test drive
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate with customers frequently with service technicians and parts staff to ensure timely completion of work
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer, helping to drive loyalty to the dealership.
• Follow up on all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized

Customer focus

Time management

Excellent communication

Professional appearance

Clean driving record

Background check & drug screen

Job description

R & R Auto Group in Schuylkill Haven, PA is seeking a professional Service Advisor to own the customer experience in the service lane. You will be the first contact, translate technicians' recommendations into clear guidance, and help keep vehicles safe.

We offer a sign-on bonus for dealership-experienced candidates, a base salary plus bonus, comprehensive benefits, and growth opportunities within a family-owned, established shop that values training and inside advancement.