Auto Service Advisor — Elevate Customer Experience

Everest Auto Repair; Newark (DE); On-site; USD 42,000 - 56,000; Full time

Job summary

Everest Auto Repair in Newark, DE is seeking a Service Advisor to manage the front counter and lead daily sales activities, in partnership with the owner or manager.

The role requires ethical conduct, goal setting, upselling services, and exceptional customer service, with responsibilities spanning from scheduling to parts coordination and shop workflow.

This position emphasizes maintaining a clean, organized workspace and delivering 100% customer satisfaction.

Qualifications

• The Service Advisor must be able to clearly demonstrate their ability to set and reach performance goals.
• They must conduct every aspect of their job in an ethical manner.
• They must have the ability to sell recommended service; manage and motivate the company’s production personnel; work well under pressure; and resolve customer as well as employee issues in a professional, expedient manner.

Responsibilities

• Presenting accurate estimates to customers, upselling maintenance, updating customers.
• Coordination of customer pick-up & delivery.
• Answer Phones with a cheerful and professional tone.
• Customer Service – accurate/informative scheduling, positive greetings, check-in & check-out process.
• Facilities Maintenance: cleaning front office, customer area & restroom. Outside clean-up.
• Parts procurement.
• Filing.
• Inventory management.
• Parts & core returns.
• Shipping and Receiving.
• Errands as assigned.
• Perform other tasks related to the position as assigned.
• Maintain a very clean and organized work space.
• Coordination of production & monitor work flow through the shop to insure customer promise times are met
• Customer service and sales interaction.
• Exiting scheduling, next maintenance scheduling.
• Handle customer inquiry and complaints in an ethical and professional manner.

Job description

Everest Auto Repair in Newark, DE is seeking a Service Advisor to manage the front counter and lead daily sales activities, in partnership with the owner or manager.

The role requires ethical conduct, goal setting, upselling services, and exceptional customer service, with responsibilities spanning from scheduling to parts coordination and shop workflow.

This position emphasizes maintaining a clean, organized workspace and delivering 100% customer satisfaction.