Service Advisor: Elevate Customer Experience & Repairs

VANGUARD TRUCK CENTERS LLC; La Vergne (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k with employer match

Medical, dental, and vision insurance

PTO/Paid Time Off

Flexible Spending Account

Career advancement opportunities

Job summary

Vanguard Truck Centers is seeking a Service Advisor to drive customer repair activities and service sales in our Tennessee location. You will initiate repairs, communicate estimates, and ensure timely status updates while maintaining high customer service standards.

Ideal candidates have 2 years in service advisory roles, heavy-duty truck experience, ASE certifications, and a valid driver’s license. Employment includes 401k, health insurance, and growth opportunities in a team-focused shop.

Qualifications

• 2 years of Service Advisor experience required.
• Heavy duty truck experience preferred.
• Automotive Service Excellence (ASE) Certifications.
• Manufacturer Training.
• Valid Driver's License.
• Safety shoes required day one.

Responsibilities

• Exercise Vanguard established Processes and Procedures.
• Initiate customer repair using the Certified Uptime Center process (JPRO).
• Monitor customer repair process from initiation to close.
• Manage customer communication including relaying initial diagnosis, estimates, repair approvals and timely status updates.
• Manage internal / departmental communications to insure timely and smooth repair event.
• Drive service sales by capitalizing on upsell opportunities.
• Review Repair Order prior to close and notifying customer to insure accuracy and time and price alignment.
• Communicate awareness of the Customer Experience Management survey (CEM).
• Daily review of open repair orders with Service Manager as a part of the daily RO close process.
• Participate in developmental and assigned training paths.
• Maintain Vanguard customer service standards
• Engagement in TEAM environment.

Skills

Customer service

Communication

Education

ASE Certifications

Manufacturer Training

Job description

Vanguard Truck Centers is seeking a Service Advisor to drive customer repair activities and service sales in our Tennessee location. You will initiate repairs, communicate estimates, and ensure timely status updates while maintaining high customer service standards.

Ideal candidates have 2 years in service advisory roles, heavy-duty truck experience, ASE certifications, and a valid driver’s license. Employment includes 401k, health insurance, and growth opportunities in a team-focused shop.