Truck Care Service Advisor — Lead Customer Experience

Love's Travel Stops; Newport (TN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Company funded tuition assistance

Paid Time Off

Flexible Scheduling

401(k) – 100% match up to 5%

Medical/Dental/Vision Insurance

Competitive Pay

Career Development

Quarterly Bonus Program

Job summary

A leading travel services company in Newport, TN, is seeking a Service Advisor for its Truck Care facilities. This role involves providing excellent customer service, managing vehicle service needs, and driving sales success. Ideal candidates should have at least 6 months of experience in customer service or sales, with strong communication skills and the ability to handle customer complaints effectively. A valid driver's license and the ability to pass a drug screening are mandatory. This is a full-time position offering competitive pay and benefits.

Qualifications

• 6 months experience in customer service or sales preferred.
• Valid driver's license with clean safety record required.
• Must pass drug screening and medical exam as per regulations.

Responsibilities

• Greet customers and address vehicle service needs.
• Provide detailed repair cost estimates and sales promotions.
• Keep customers updated on vehicle status and complete work explanations.
• Handle customer complaints and resolve concerns.

Skills

Excellent communication

Customer service focus

Organizational skills

Salesmanship

Job description

A leading travel services company in Newport, TN, is seeking a Service Advisor for its Truck Care facilities. This role involves providing excellent customer service, managing vehicle service needs, and driving sales success. Ideal candidates should have at least 6 months of experience in customer service or sales, with strong communication skills and the ability to handle customer complaints effectively. A valid driver's license and the ability to pass a drug screening are mandatory. This is a full-time position offering competitive pay and benefits.