Service Advisor

VANGUARD TRUCK CENTERS LLC; La Vergne (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k with employer match

Medical, dental, and vision insurance

PTO/Paid Time Off

Flexible Spending Account

Career advancement opportunities

Job summary

Vanguard Truck Centers is seeking a Service Advisor to drive customer repair activities and service sales in our Tennessee location. You will initiate repairs, communicate estimates, and ensure timely status updates while maintaining high customer service standards.

Ideal candidates have 2 years in service advisory roles, heavy-duty truck experience, ASE certifications, and a valid driver’s license. Employment includes 401k, health insurance, and growth opportunities in a team-focused shop.

Qualifications

• 2 years of Service Advisor experience required.
• Heavy duty truck experience preferred.
• Automotive Service Excellence (ASE) Certifications.
• Manufacturer Training.
• Valid Driver's License.
• Safety shoes required day one.

Responsibilities

• Exercise Vanguard established Processes and Procedures.
• Initiate customer repair using the Certified Uptime Center process (JPRO).
• Monitor customer repair process from initiation to close.
• Manage customer communication including relaying initial diagnosis, estimates, repair approvals and timely status updates.
• Manage internal / departmental communications to insure timely and smooth repair event.
• Drive service sales by capitalizing on upsell opportunities.
• Review Repair Order prior to close and notifying customer to insure accuracy and time and price alignment.
• Communicate awareness of the Customer Experience Management survey (CEM).
• Daily review of open repair orders with Service Manager as a part of the daily RO close process.
• Participate in developmental and assigned training paths.
• Maintain Vanguard customer service standards
• Engagement in TEAM environment.

Skills

Customer service

Communication

Education

ASE Certifications

Manufacturer Training

Job description

Are you looking for a fulfilling career with a successful company that is growing and profitable? At Vanguard Truck Centers we invest in our people and recognize that our employees are our greatest assets. We are seeking talent that is driven with a great attitude, has a desire for success, team-oriented and are ultimate leaders.Mission: To lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth.Values:- To protect our integrity first- To promote ingenuity and challenge everything- To develop people- To pursue excellenceThe Company: Our strength is in our people and teamwork.Vanguard Truck Centers owns and operates full service commercial truck centers in the United States. Our unique footprint allows us to provide a diverse range of products and services across many industries, and across the country.Vanguard Truck Centers is a Successful Company that is Growing and Profitable!BENEFITS- Competitive salary- 401k with employer match (after 3 months of employment)- Medical, dental, and vision insurance- Employer paid STD and Basic life- Optional life and LTD- Flexible Spending Account- PTO Paid Time Off program- Career Advancement OpportunitiesRESPONSIBILITIESExercise Vanguard established Processes and Procedures.Initiate customer repair using the Certified Uptime Center process (JPRO).Monitor customer repair process from initiation to close.Manage customer communication including relaying initial diagnosis, estimates, repair approvals and timely status updates.Manage internal / departmental communications to insure timely and smooth repair event.Drive service sales by capitalizing on upsell opportunities.Review Repair Order prior to close and notifying customer to insure accuracy and time and price alignment.Communicate awareness of the Customer Experience Management survey (CEM).Daily review of open repair orders with Service Manager as a part of the daily RO close process.Participate in developmental and assigned training paths.Maintain Vanguard customer service standardsEngagement in TEAM environment.Keep work area clean and organized.Communicate work place or process issues and provide resolution input.Participate in Service Department meetings.Assists with the flow of work in the service department.- 2 years of Service Advisor experience required- Heavy duty truck experience preferred- Automotive Service Excellence (ASE) Certifications- Manufacturer Training- Valid Driver's License- Ability to meet insurability requirementsSafety shoes are required on day one of employment. Employees must wear approved safety footwear at all times while working in designated shop and service areas- Background screening is a mandatory prerequisite for employment consideration.Vanguard Truck Centers afford equal employment opportunity to all qualified employees and applicants for employment and will prohibit discrimination because of race, color, sex, religion, nation of origin, age, handicap or veteran status.