Truck Service Advisor — Elevate Customer Experience

Allegiance Truck Centers; Franklin (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Life insurance

401(k) with match

Paid time off

Training opportunities

Job summary

Allegiance Trucks is seeking a Service Advisor to manage shop workflow, communicate with customers, and coordinate with the service team on parts and repairs. The role requires strong organization, customer focus, and basic computer skills.

Join a veteran-friendly employer offering growth opportunities, comprehensive benefits, and a team-driven environment in our Northeast service network.

Qualifications

• Must have a high school diploma or GED.
• Excellent organizational and attention to detail.
• Customer-focused with strong communication.
• Able to solve complex problems in a fast-paced shop.
• Proficient with computers and shop software preferred.
• Familiarity with auto and trucking industries a plus.

Responsibilities

• Manage and oversee the shop's workflow and schedule.
• Call customers to advise about service changes or delivery times.
• Coordinate with service team on parts ordering and availability.
• Describe symptoms and needed repairs when preparing repair orders.
• Check progress of repairs throughout the day.
• Handle inbound work inquiries and inquiries about in-process work.
• Review orders to ensure completion.
• Assist with additional projects as needed.

Skills

High School Diploma or GED

Highly organized

Customer focused

Problem solving

Computer savvy

Auto/trucking knowledge

Education

High School Diploma or GED

Job description

Allegiance Trucks is seeking a Service Advisor to manage shop workflow, communicate with customers, and coordinate with the service team on parts and repairs. The role requires strong organization, customer focus, and basic computer skills.

Join a veteran-friendly employer offering growth opportunities, comprehensive benefits, and a team-driven environment in our Northeast service network.