Service Advisor: Elevate Customer Experience in Auto Care

Boucher Automotive Group; West Bend (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Cafeteria plan

Paid vacation days

Spiffs

Job summary

The Boucher Automotive Group is seeking a Service Advisor in Wisconsin to join the growing service department. You will listen to customer symptoms, clarify descriptions, perform inspections and test drives, and prepare repair orders with recommended repairs.

You will also document findings and enter them into our service database. We value top‑rated CSI, a proactive and positive attitude, and the ability to thrive in a fast‑paced environment.

Qualifications

• Experience is preferred but not required; willing to train the right candidate.
• Must have equipment maintenance and product knowledge.
• Motivated, proactive, and able to thrive in a fast-paced environment.

Responsibilities

• Determine automotive problems by listening to customer symptoms and clarifying descriptions.
• Conduct inspections, test drives, and review maintenance records to identify issues.
• Describe symptoms, problems, and proposed repairs in repair orders; obtain approvals.
• Enter repair orders into the service database and keep customers informed.

Skills

Customer service

CSI standards

Job description

The Boucher Automotive Group is seeking a Service Advisor in Wisconsin to join the growing service department. You will listen to customer symptoms, clarify descriptions, perform inspections and test drives, and prepare repair orders with recommended repairs.

You will also document findings and enter them into our service database. We value top‑rated CSI, a proactive and positive attitude, and the ability to thrive in a fast‑paced environment.