Service Advisor — Auto Diagnostics & Customer Experience

Boucher Automotive Group; Janesville (WI); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Cafeteria plan

Paid vacation days

Spiffs and rewards

Job summary

The Boucher Automotive Group in Janesville, WI is seeking a Service Advisor to diagnose automotive issues by listening to customers, reviewing maintenance records, and guiding repair work. The role involves preparing repair orders, describing repairs, and driving the service process with a focus on customer satisfaction.

You will interact with customers to clarify symptoms, conduct inspections and test drives, and enter RO data into the service database.

Qualifications

• Experience providing automotive service guidance to customers.
• Commitment to high CSI standards and world-class service.
• Familiarity with Ford processes or systems preferred.
• Experience with CDK or dealership service databases is a plus.

Responsibilities

• Identify vehicle issues by talking with customers and listening to symptoms.
• Prepare repair orders describing symptoms, problems, causes, and planned services.
• Coordinate inspections, test drives, and review maintenance history.
• Enter repair orders into the service database and obtain approvals.
• Maintain a high level of customer communication and satisfaction.

Skills

Customer service

CSI standards

Ford experience

CDK experience

Tools

CDK

Service database

Job description

The Boucher Automotive Group in Janesville, WI is seeking a Service Advisor to diagnose automotive issues by listening to customers, reviewing maintenance records, and guiding repair work. The role involves preparing repair orders, describing repairs, and driving the service process with a focus on customer satisfaction.

You will interact with customers to clarify symptoms, conduct inspections and test drives, and enter RO data into the service database.