Automotive Service Advisor: Elevate the Customer Experience

Fillback Family of Dealerships; Richland Center (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401K

Paid time off

Employee discount

Dental insurance

Vision insurance

Life insurance

AD&D

Job summary

Fillback Family of Dealerships in Wisconsin is seeking a Service Advisor to deliver outstanding customer service in our automotive shop. You will greet guests, schedule appointments, and act as a bridge between customers and service technicians to ensure needs are understood and met.

In this role you will provide repair estimates, upsell trusted services, explain costs, and follow up to maintain CSI scores.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job description

Fillback Family of Dealerships in Wisconsin is seeking a Service Advisor to deliver outstanding customer service in our automotive shop. You will greet guests, schedule appointments, and act as a bridge between customers and service technicians to ensure needs are understood and met.

In this role you will provide repair estimates, upsell trusted services, explain costs, and follow up to maintain CSI scores.