Service Advisor: Elevate Customer Experience in Auto Care

Asbury Automotive Group; Salt Lake City (UT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid holidays & paid time off

Paid training

Stock awards

Job summary

Asbury Automotive Group seeks a Service Advisor to greet customers, advise on vehicle maintenance, and estimate repairs. The role focuses on delivering exceptional guest experiences, promoting services, and maintaining accurate scheduling and CSI targets.

Ideal candidates bring strong customer service abilities, sales mindset, and reliable computer skills to support daily operations and warranty adherence in a fast-paced dealership environment.

Qualifications

• Must be able to pass pre-employment screening (background & drug test).
• Must be at least 18 years old and have a valid driver’s license.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customers with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls and maintain service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits and increased CSI.

Skills

Customer service

Sales

Phone skills

Computer skills

Job description

Asbury Automotive Group seeks a Service Advisor to greet customers, advise on vehicle maintenance, and estimate repairs. The role focuses on delivering exceptional guest experiences, promoting services, and maintaining accurate scheduling and CSI targets.

Ideal candidates bring strong customer service abilities, sales mindset, and reliable computer skills to support daily operations and warranty adherence in a fast-paced dealership environment.