Automotive Service Advisor - Elevate Customer Experience

Asbury Automotive Group; Grapevine (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards

Health insurance

401k with company match

Employee discounts on parts andService

Tuition assistance

Job summary

Asbury Automotive Group is seeking a Service Advisor who excels in customer service and is passionate about delivering exceptional guest experiences in the automotive industry.

You will greet customers, gather vehicle information, and provide accurate repair estimates while promoting maintenance aligned with manufacturer specifications. The role requires good phone and computer skills, a valid driver's license, and the ability to thrive in a fast-paced environment.

Qualifications

• Must have great customer service, phone and computer skills.
• Previous automotive Service Advisor experience heavily preferred.
• Must be eighteen years of age and possess a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI.
• Strictly follow the manufacturer’s warranty guidelines and procedures.
• Comply with all laws and company policy regarding safeguarding all information.
• Must be able to work in a fast paced environment with limited supervision.

Skills

Customer service

Phone skills

Computer skills

Valid driver’s license

Job description

Asbury Automotive Group is seeking a Service Advisor who excels in customer service and is passionate about delivering exceptional guest experiences in the automotive industry.

You will greet customers, gather vehicle information, and provide accurate repair estimates while promoting maintenance aligned with manufacturer specifications. The role requires good phone and computer skills, a valid driver's license, and the ability to thrive in a fast-paced environment.