Auto Service Advisor: Elevate Customer Experience

Asbury Automotive Group; Surprise (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Semi-Monthly pay

Paid holidays

Paid time off

Paid training

Stock Awards

Insurance

Job summary

Asbury Automotive Group is seeking a Service Advisor to be the face of the service department, delivering exceptional guest experiences and selling needed services while following manufacturer guidelines. The role emphasizes building rapport, presenting accurate estimates, and maintaining high CSI.

Candidates with automotive service advisor experience and strong customer service skills are preferred; a fast-paced environment requires professionalism and valid driver’s license.

Qualifications

• Excellent customer service and communication skills.
• Able to greet customers and gather vehicle information.
• Ability to generate accurate repair estimates and timelines.

Responsibilities

• Greet customers in a timely, friendly manner and gather pertinent vehicle information.
• Promote services and build rapport to increase sales and CSI.
• Provide complete and accurate repair estimates and communicate timelines.
• Answer service calls and schedule appointments.
• Follow warranty guidelines and ensure compliance with policies.

Skills

Customer service

Phone skills

Computer skills

Service advisor exp

Job description

Asbury Automotive Group is seeking a Service Advisor to be the face of the service department, delivering exceptional guest experiences and selling needed services while following manufacturer guidelines. The role emphasizes building rapport, presenting accurate estimates, and maintaining high CSI.

Candidates with automotive service advisor experience and strong customer service skills are preferred; a fast-paced environment requires professionalism and valid driver’s license.