Automotive Service Advisor – Elevate Experience & Service Sales

Asbury Automotive Group; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards

Job summary

Asbury Automotive Group seeks a motivated Service Advisor to greet customers, assess vehicle needs, and present maintenance options in a professional manner. You'll generate accurate estimates and coordinate with technicians to ensure timely service and customer satisfaction.

The role emphasizes excellent customer service, strong communication, and adherence to manufacturer guidelines. Automotive familiarity and a high-energy, team-driven environment are essential.

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must be eighteen years of age and possess a valid driver’s license.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles per manufacturer specs.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls and maintain service appointments.
• Follow prescribed procedures for post-visit follow-up to drive repeat business and CSI.
• Comply with warranty guidelines and protect customer, company, and manufacturer information.

Skills

Customer service

Communication

Phone skills

Computer skills

Education

No degree required

Tools

CRM software

Job description

Asbury Automotive Group seeks a motivated Service Advisor to greet customers, assess vehicle needs, and present maintenance options in a professional manner. You'll generate accurate estimates and coordinate with technicians to ensure timely service and customer satisfaction.

The role emphasizes excellent customer service, strong communication, and adherence to manufacturer guidelines. Automotive familiarity and a high-energy, team-driven environment are essential.