Service Advisor - Elevate Customer Experience & Growth

Asbury; Brandon (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & PTO

Paid training

Stock awards

Job summary

Asbury in Brandon, FL is seeking a Service Advisor to be the face of the dealership for service customers. You will greet guests, collect vehicle information, present and sell needed services, and collaborate with technicians to ensure accurate estimates and timely repairs while maintaining a positive guest experience.

The role emphasizes building rapport, advising on manufacturer recommendations, following warranty guidelines, handling calls and appointments, and contributing to CSI targets

Qualifications

• Greet customers and collect vehicle information.
• Advise on care and maintenance per manufacturer specs.
• Generate and present repair estimates.
• Schedule service appointments and communicate timelines.

Responsibilities

• Answer incoming service calls.
• Maintain and schedule service appointments.
• Establish and communicate repair completion times.
• Promote and build rapport to increase sales and CSI.
• Follow manufacturer warranty guidelines.

Skills

Customer service

Sales

Communication

Job description

Asbury in Brandon, FL is seeking a Service Advisor to be the face of the dealership for service customers. You will greet guests, collect vehicle information, present and sell needed services, and collaborate with technicians to ensure accurate estimates and timely repairs while maintaining a positive guest experience.

The role emphasizes building rapport, advising on manufacturer recommendations, following warranty guidelines, handling calls and appointments, and contributing to CSI targets