Service Advisor — Elevate Customer Experience & Growth

The CAR Group (Norm Reeves Dealerships); Huntington Beach (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

401k Matching and FSA

Tuition Reimbursement

Paid Time Off (accrues)

Supplemental Insurance (Hospital, Acci

Discounts on Vehicles, Services, and 4

Job summary

Norm Reeves Honda in Huntington Beach is seeking a Service Advisor to join our onsite team. You will greet guests, explain vehicle needs, and bridge communication between guests and technicians to ensure a smooth service experience.

You’ll produce detailed repair orders, track progress, and propose additional services while maintaining a high level of customer satisfaction and a strong service index. The role requires a valid driver’s license, prior service-advisor background, and a

Qualifications

• Previous experience as a Service Advisor in a similar setting.
• A valid driver’s license and acceptable driving record.
• Creative, positive, team player attitude.
• Ability to analyze situations and make win-win business decisions.
• Honesty, empathy, and exceptional communication skills.
• Leadership skills in team-based and independent settings.

Responsibilities

• Greet guests as they arrive in the Service drive.
• Communicate empathetically with guests about their vehicle.
• Offer solutions and added services to guests.
• Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
• Provide timely follow-up progress of each repair order and contact guests with repair changes.
• Analyze quality control reports and maintain a high Customer Service Index Score.
• Process monetary transactions.

Job description

Norm Reeves Honda in Huntington Beach is seeking a Service Advisor to join our onsite team. You will greet guests, explain vehicle needs, and bridge communication between guests and technicians to ensure a smooth service experience.

You’ll produce detailed repair orders, track progress, and propose additional services while maintaining a high level of customer satisfaction and a strong service index. The role requires a valid driver’s license, prior service-advisor background, and a