Automotive Service Advisor - Elevate Customer Experience

Cmacars; Staunton (VA); Hybrid; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Telehealth Access

401(k) with Company Match

Paid Time Off & Paid Holidays

Company-Paid Life Insurance

Employee Vehicle Purchase Program

Career Growth & Training Opportunities

Job summary

Valley Honda is seeking a Service Advisor to assist customers with vehicle maintenance and repairs while delivering an exceptional service experience. You will greet customers, document needs, explain recommendations, and coordinate with technicians to keep clients informed.

The role emphasizes strong communication, customer focus, organization, and the ability to multitask in a fast-paced dealership environment. This is a full-time on-site position with standard business hours.

Qualifications

• Previous automotive dealership experience preferred.
• Strong communication and interpersonal skills.
• Customer-focused mindset.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Valid driver's license.
• High school diploma or equivalent.

Responsibilities

• Greet customers and build lasting relationships.
• Listen to customer concerns and document vehicle needs.
• Explain maintenance and repair recommendations clearly.
• Coordinate with technicians to keep customers informed.
• Provide estimates and assist with service scheduling.
• Follow up with customers to ensure satisfaction.
• Deliver a professional, customer-focused experience.

Skills

Customer service

Communication

Multitasking

Organizational skills

Valid driver's license

Education

High School Diploma or GED

Job description

Valley Honda is seeking a Service Advisor to assist customers with vehicle maintenance and repairs while delivering an exceptional service experience. You will greet customers, document needs, explain recommendations, and coordinate with technicians to keep clients informed.

The role emphasizes strong communication, customer focus, organization, and the ability to multitask in a fast-paced dealership environment. This is a full-time on-site position with standard business hours.