Automotive Service Advisor | Customer Experience Pro

Holman Enterprises; MacGregor Park (NC); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off

Job summary

Holman Enterprises is seeking a Service Advisor for AutoPark Honda to join our team. You will prepare estimates, sell maintenance services, and guide customers through the repair process while coordinating transportation options as needed.

You will write repair orders, provide cost analyses, and ensure customer satisfaction in a high-volume dealership environment. A valid HS diploma and CDK/Reynolds experience are preferred.

Qualifications

• High school diploma or GED is required.
• 1 year experience as service advisor or express service advisor.
• Intermediate skills using CDK or Reynolds and Reynolds software.

Responsibilities

• Prepare service estimates and sell routine maintenance and repairs.
• Schedule appointments and handle phone interactions.
• Provide cost analysis and present inspection results to customers.
• Coordinate transportation options for customers during repairs.
• Ensure accurate repair orders and customer follow-ups.

Skills

Customer service

Communication

Time management

Education

High school diploma/GED

Tools

CDK

Reynolds and Reynolds

Job description

Holman Enterprises is seeking a Service Advisor for AutoPark Honda to join our team. You will prepare estimates, sell maintenance services, and guide customers through the repair process while coordinating transportation options as needed.

You will write repair orders, provide cost analyses, and ensure customer satisfaction in a high-volume dealership environment. A valid HS diploma and CDK/Reynolds experience are preferred.