Automotive Service Advisor: Elevate Customer Experience

Sweeping Corporation of America; Burlington (MA); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock awards

Medical insurance

Vision insurance

Dental insurance

401k with company match

Life Insurance

Disability insurance

Tuition assistance

Employee discounts

Volunteer hours

Scholarship awards

Employee referral program

Job summary

Herb Chambers Honda of Burlington is seeking a proactive Service Advisor to greet guests, schedule service, and present repair estimates. The role emphasizes customer service, adherence to manufacturer schedules, and driving CSI through professional interactions.

You will promote services, manage appointments, and coordinate with technicians to ensure timely completion while maintaining high standards of integrity and guest satisfaction.

Qualifications

• Must be at least 18 years of age.
• Must have a valid driver's license.
• Must pass pre-employment background check and drug test.

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Actively promote and build rapport with customers.
• Advise customers on care and maintenance per manufacturer specifications.
• Generate and provide customers with complete repair estimates.
• Establish and communicate repair completion times to customers and technicians.
• Answer incoming service calls and schedule appointments.
• Follow procedures for customer post-follow-up to drive repeat visits and CSI.
• Adhere to warranty guidelines and manufacturer policies.
• Maintain professional conduct in a fast-paced environment with limited supervision.
• Provide excellent customer service and computer skills.
• Previous automotive Service Advisor experience heavily preferred.

Job description

Herb Chambers Honda of Burlington is seeking a proactive Service Advisor to greet guests, schedule service, and present repair estimates. The role emphasizes customer service, adherence to manufacturer schedules, and driving CSI through professional interactions.

You will promote services, manage appointments, and coordinate with technicians to ensure timely completion while maintaining high standards of integrity and guest satisfaction.