Automotive Service Advisor | Elevate Customer Experience

Group 1 Automotive; Oklahoma City (OK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid Time-Off

Employee stock purchase plan

Vehicle purchase program

Career development

Job summary

Group 1 Bob Howard Honda in Oklahoma City is seeking a Service Advisor to join our high-performing team. Our Service Advisors guide customers through the service experience with clarity and care. We're looking for someone who takes pride in building trust, communicates effectively, and thrives in a team-driven environment that values both its employees and its customers.

*Must be willing to work Saturdays*

Qualifications

• Previous customer-facing sales experience is required.
• Automotive Service Advisor experience is a big plus (dealership preferred).
• Xtime & CDK experience is a plus.
• High School diploma or equivalent is required.
• Valid in-state driver''s license and must maintain an acceptable, safe driving record.

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience.
• Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs.
• Create detailed repair orders with clear, transparent cost and time estimates.
• Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines.
• Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion.
• Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost.
• Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction.
• Maintain strong product and warranty knowledge to confidently guide customers through service recommendations.
• Build and maintain long-term customer relationships to drive retention and repeat business.

Skills

Customer-facing experience

Automotive service adviser

Effective communication

Teamwork

Education

High School diploma or equivalent

Tools

Xtime

CDK

Job description

Group 1 Bob Howard Honda in Oklahoma City is seeking a Service Advisor to join our high-performing team. Our Service Advisors guide customers through the service experience with clarity and care. We're looking for someone who takes pride in building trust, communicates effectively, and thrives in a team-driven environment that values both its employees and its customers.

*Must be willing to work Saturdays*