Service Advisor: Elevate Customer Experience

Volkswagen Thousand Oaks; Triunfo Corner (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Supportive team environment

Job summary

Volkswagen Thousand Oaks is seeking a customer-focused Advisor to be the primary contact between guests and the service team, guiding check-in, service requests, and scheduling.

You will greet guests, document concerns, explain needed services and costs, monitor repairs with technicians, and keep customers informed to ensure a smooth experience. This role emphasizes empathy, organization, and teamwork in a fast-paced service department.

Qualifications

• Experience in customer service, automotive service, or related field preferred.
• Strong communication and interpersonal skills to build rapport.
• Ability to explain technical information to customers with varying knowledge.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems, scheduling tools, and POS/repair order software.
• Problem-solving skills to manage customer concerns effectively.
• Collaborative mindset to work with service advisors, technicians, and management.

Responsibilities

• Greet customers and create a welcoming service experience.
• Listen to concerns, gather information, and document service requests.
• Explain recommended services and repair options clearly.
• Coordinate with technicians to monitor progress and provide status updates.
• Prepare repair orders, estimate costs, and review work with customers.
• Schedule appointments and manage service flow for efficiency.
• Maintain accurate customer and vehicle records.
• Respond to questions with professionalism and empathy.
• Support service sales goals while upholding customer satisfaction.
• Follow company processes, safety guidelines, and quality standards.

Job description

Volkswagen Thousand Oaks is seeking a customer-focused Advisor to be the primary contact between guests and the service team, guiding check-in, service requests, and scheduling.

You will greet guests, document concerns, explain needed services and costs, monitor repairs with technicians, and keep customers informed to ensure a smooth experience. This role emphasizes empathy, organization, and teamwork in a fast-paced service department.