Service Advisor VW

AOP OPERATING COMPANY LLC dba AUDI/VW PRINCETON; Princeton (NJ); On-site; USD 42,000 - 66,000; Full time

Job summary

Georgica Auto Holdings in Princeton, NJ is seeking a Service Advisor for VW to guide customers through vehicle repair and maintenance, delivering exceptional service and a positive experience.

You will greet customers, document issues, prepare repair orders, communicate repairs, obtain approvals, and coordinate with technicians to ensure timely completion. A valid driver's license and dealership experience are preferred.

Qualifications

• High school diploma or equivalent required; some college coursework or technical training preferred.
• Minimum of 2 years of experience as a Service Advisor, preferably within an automotive dealership.
• Experience with Volkswagen vehicles or German brands is a significant plus.
• Strong customer service and interpersonal communication skills.
• Excellent written and verbal communication abilities.
• Proficiency in using dealership management systems (DMS) and other software.
• Ability to estimate repair times and costs accurately.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Greet customers promptly and courteously, providing a warm and professional welcome.
• Listen attentively to customer concerns and document vehicle issues and service requests.
• Perform thorough walk-arounds of vehicles with customers to identify additional service needs or recommendations.
• Prepare accurate and detailed repair orders, including estimated costs and completion times.
• Communicate clearly and effectively with customers regarding vehicle diagnosis, repair status, and pricing.
• Obtain customer approval for all recommended services and repairs.
• Coordinate with service technicians to ensure timely and accurate completion of work.
• Monitor vehicle repair progress and provide regular updates to customers.
• Explain completed repairs and charges to customers in a clear and understandable manner.
• Process customer payments and ensure all necessary paperwork is completed.
• Maintain a high level of product knowledge regarding Volkswagen vehicles, services, and accessories.
• Handle customer inquiries and complaints professionally and efficiently.
• Promote additional services, parts, and accessories as appropriate.
• Maintain a clean and organized service drive and office area.
• Adhere to all company policies and procedures, including safety guidelines.

Skills

Customer service

Communication skills

DMS software

Verbal communication

Written communication

Dealership experience

Education

High school diploma or equivalent

Technical training

Some college coursework

Tools

DMS software

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Job Summary

The Service Advisor VW is the primary point of contact for Volkswagen service customers, responsible for guiding them through the vehicle repair and maintenance process, providing exceptional customer service, and ensuring a positive service experience.

Job Responsibilities

• Greet customers promptly and courteously, providing a warm and professional welcome.
• Listen attentively to customer concerns and accurately document vehicle issues and service requests.
• Perform thorough walk-arounds of vehicles with customers to identify additional service needs or recommendations.
• Prepare accurate and detailed repair orders, including estimated costs and completion times.
• Communicate clearly and effectively with customers regarding vehicle diagnosis, repair status, and pricing.
• Obtain customer approval for all recommended services and repairs.
• Coordinate with service technicians to ensure timely and accurate completion of work.
• Monitor vehicle repair progress and provide regular updates to customers.
• Explain completed repairs and charges to customers in a clear and understandable manner.
• Process customer payments and ensure all necessary paperwork is completed.
• Maintain a high level of product knowledge regarding Volkswagen vehicles, services, and accessories.
• Handle customer inquiries and complaints professionally and efficiently.
• Promote additional services, parts, and accessories as appropriate.
• Maintain a clean and organized service drive and office area.
• Adhere to all company policies and procedures, including safety guidelines.

Job Qualifications

• High school diploma or equivalent required; some college coursework or technical training preferred.
• Minimum of 2 years of experience as a Service Advisor, preferably within an automotive dealership.
• Previous experience with Volkswagen vehicles or German brands is a significant plus.
• Strong customer service and interpersonal communication skills.
• Excellent written and verbal communication abilities.
• Proficiency in using dealership management systems (DMS) and other relevant software.
• Ability to accurately estimate repair times and costs.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Valid driver's license with a clean driving record.
• Ability to stand for extended periods and occasionally lift up to 25 pounds.
• Commitment to providing an outstanding customer experience.

About us

At Georgica Auto Holdings, we are committed to excellence in automotive retail and service, guided by integrity, accountability, and respect. As a group of dealerships serving our communities, we recognize that our success is built not only on the vehicles we sell or service, but on the trust we earn every day. Our organization brings together experienced professionals across sales, service, finance, parts, and administration, working collaboratively to deliver a seamless and transparent customer experience. We believe that true success is achieved through teamwork; when individuals support one another, share knowledge, and uphold common standards of professionalism. Ethical conduct is the foundation of our business. We hold ourselves to the highest standards of honesty, fairness, and moral responsibility in every interaction — with our customers, colleagues, partners, and the communities we serve. We believe that long-term relationships are built on transparency and respect, and we expect every member of our team to always act with integrity. We are proud of the reputation we continue to build — one based on trust, professionalism, and principled leadership. We seek individuals who share our commitment to ethical excellence and who are motivated to contribute to a culture where character matters as much as performance.

We are dedicated to fostering a workplace culture grounded in:

• Collaboration - Working together across departments and locations to achieve shared goals
• Integrity - Doing what is right, even when no one is watching
• Accountability - Taking ownership of our responsibilities and outcomes
• Respect - Valuing our colleagues, customers, and community