Service Advisor

Gerald Jones Volkswagen Inc; Martinez (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Plan

Vision Plan

Disability Plan

Dental Plan

Prescription Drug Program

401k Plan with Company Match

Paid Vacation

Paid Time Off

Paid Sick Days

Paid Holidays

Employee Purchase Programs

Paid Training & Professional Developed

Employee Discounts

Employee Referral Program

Job summary

Gerald Jones Volkswagen Inc. seeks a Service Advisor to manage the service drive, greet customers, and coordinate repair work. You will communicate service needs, explain recommendations, and keep customers informed about costs and timelines.

The role emphasizes professionalism, strong communication, and a friendly, organized approach. A clean driving record and background/drug screening are required as part of the hiring process.

Qualifications

• Minimum two years of dealership or customer service experience.
• Organized and friendly personality.
• Strong time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to pre-employment background check and drug screen.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service for customers.
• Take ownership of the customer experience and perform assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily technicians' time is sold to service customers.
• Distribute work between technicians efficiently.
• Greet customers and assist with inquiries.
• Consult with customers on service needs and applicable specials.
• Document services recommended or declined and follow up on future considerations.
• Keep customers informed on completion times and expenses.
• Ensure smooth delivery of vehicle to customers and address concerns.
• Build strong relationships with customers.

Skills

Two years experience

Organized

Friendly personality

Time management

Excellent communication

Professional appearance

Clean driving record

Pre-employment checks

Job description

Volkswagen Service Advisor

Benefits

• Medical, Vision, Disability and Dental Plans
• Prescription Drug Program
• 401k Plan with Company Match
• Paid Vacation
• Paid Time Off
• Paid Sick Days
• Paid Holidays
• Employee Purchase Programs
• Paid Training & Professional Development
• Employee Discounts
• Employee Referral Program

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Greet customers and assist them with any inquiries.
• Consult with customer on service needs, recommendations, and applicable service specials.
• Document services recommended and/or declined and ask for follow up on future service considerations.
• Keep customer informed on completion times, service expenses, and possible changes.
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed.
• Build strong relationships with the customers.

Qualifications

• Minimum two years of successful experience in a dealership or other customer service position.
• Organized and friendly personality.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.