Service Advisor - Customer Focus, Fast-Paced Auto Care

West Broad VW KIA; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

401(k) with company match

Profit sharing

Tuition reimbursement

Training and growth

Job summary

West Broad Volkswagen in Richmond, VA is seeking a Service Advisor to be the main point of contact for service customers, communicating needs, repair recommendations, timelines, and costs. You will greet customers, schedule appointments, document needs, explain maintenance clearly, provide estimates, and keep customers informed on progress while ensuring quality service and CSI targets.

The role offers a fast-paced dealership environment with growth opportunities and a focus on customer care.

Qualifications

• Strong customer service and communication skills.
• Organized and detail-oriented.
• Ability to work in a fast-paced environment.
• Automotive or dealership experience preferred, but not required.

Responsibilities

• Greet customers promptly and professionally.
• Schedule service appointments and manage customer flow.
• Listen to customer concerns and accurately document service needs.
• Explain recommended maintenance and repairs in a clear, customer-friendly manner.
• Prepare repair orders with accurate estimates and obtain approvals.
• Provide timely updates on vehicle status and completion times.
• Maintain high customer satisfaction (CSI) standards.
• Follow dealership, manufacturer, and safety guidelines.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

West Broad Volkswagen in Richmond, VA is seeking a Service Advisor to be the main point of contact for service customers, communicating needs, repair recommendations, timelines, and costs. You will greet customers, schedule appointments, document needs, explain maintenance clearly, provide estimates, and keep customers informed on progress while ensuring quality service and CSI targets.

The role offers a fast-paced dealership environment with growth opportunities and a focus on customer care.