Automotive Service Advisor: Elevate Customer Experience

Danbury, V, LLC dba VW Danbury; Miry Brook (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Supplemental Insurance

Paid Vacation & PTO

Ongoing Training

Career Development

Advancement Opportunities

Employee Discounts

Job summary

Volkswagen Danbury is seeking an experienced Automotive Service Advisor to join a high-performing service team in Danbury. You will greet customers, document repair needs, explain repairs and costs, and manage service orders from intake to delivery.

The ideal candidate has at least 1 year of dealership experience, excellent communication, and strong multitasking abilities in a fast-paced environment. We offer comprehensive benefits, ongoing training, and advancement opportunities within a

Qualifications

• 1+ year of automotive dealership Service Advisor experience.
• Valid driver's license with an acceptable driving record.
• Excellent customer service and communication skills.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and demeanor.
• Basic computer proficiency.

Responsibilities

• Greet customers promptly and professionally; listen and document repair and maintenance needs.
• Explain repair recommendations, timelines, and costs clearly; follow up to ensure satisfaction.
• Manage repair orders from write-up through vehicle delivery; coordinate workflow between customers, technicians, and parts personnel.
• Monitor repair progress and provide timely updates; assist with warranty administration and repair documentation.
• Build strong relationships with technicians, parts personnel, and management to support customer satisfaction and dealership goals.

Skills

Customer service

Communication

Time management

Organizational skills

Multitasking

Professional demeanor

Computer proficiency

Tools

CDK

Reynolds & Reynolds

Job description

Volkswagen Danbury is seeking an experienced Automotive Service Advisor to join a high-performing service team in Danbury. You will greet customers, document repair needs, explain repairs and costs, and manage service orders from intake to delivery.

The ideal candidate has at least 1 year of dealership experience, excellent communication, and strong multitasking abilities in a fast-paced environment. We offer comprehensive benefits, ongoing training, and advancement opportunities within a