Service Advisor

Mills Automotive Group; Gastonia (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive base salary + commission/bonus

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and career advancement opportunities

Employee vehicle purchase program

Job summary

An automotive dealership in Gastonia, North Carolina, is seeking a Service Advisor to be the primary point of contact for service customers. In this role, you'll ensure outstanding customer experiences by guiding clients through repairs and providing clear communication. The ideal candidate will have strong customer service skills, automotive experience, and a valid driver's license. The dealership offers competitive compensation, benefits, and opportunities for professional growth. If you thrive in fast-paced environments and want to make a difference, consider joining our team.

Qualifications

• 1-3 years of automotive service advising experience preferred.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and document repair needs accurately.
• Recommend maintenance and repairs based on technician findings.
• Provide clear estimates and timelines.
• Communicate updates throughout the service process.
• Coordinate with technicians for efficient workflow.
• Ensure customer satisfaction and follow up after service visits.

Skills

Strong communication skills

Customer service skills

Sales-minded

Organized and detail-oriented

Ability to multi-task

Job description

About Us

We are a customer-focused, high-performing authorized Volkswagen dealership committed to delivering exceptional service experiences. Our team culture is built on integrity, professionalism, and growth. If you’re driven, personable, and ready to build a rewarding career in automotive service, we want to meet you.

Position Summary

As a Service Advisor, you will be the primary point of contact for our service customers. You’ll help guide them through the repair process, provide clear communication, and ensure an outstanding dealership experience from start to finish.

What You’ll Do

• Greet customers promptly and professionally
• Listen to customer concerns and accurately document repair needs
• Recommend maintenance and repairs based on technician findings
• Provide clear estimates and timelines
• Communicate updates throughout the service process
• Coordinate with technicians to ensure efficient workflow
• Ensure customer satisfaction and follow up after service visits

What We’re Looking For

• 1-3 Years Of Automotive Service Advising Experience Preferred
• Strong communication and customer service skills
• Sales-minded with the ability to explain services confidently
• Organized and detail-oriented
• Ability to multi-task in a fast-paced environment
• Valid driver’s license with clean driving record

Compensation & Benefits

• Competitive base salary + commission/bonus structure
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Ongoing training and career advancement opportunities
• Employee vehicle purchase program

Why Join Our Team?

• Established dealership with strong community reputation
• Supportive leadership and team-oriented culture
• Steady customer base
• Opportunity for income growth based on performance

If you thrive in a fast-paced environment and enjoy helping customers while growing your income, apply today through Hireology and start your next chapter with Volkswagen.