Service Advisor: Elevate Car Care & Customer Experience

AutoNation; Houston (TX); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401k matching

Employee discounts

Job summary

AutoNation is a nationwide automotive retailer seeking a Service Advisor to bridge Service Technicians and customers in our Houston-area service lanes. You’ll explain technician recommendations in clear language and identify up-sell opportunities to keep vehicles safe.

In this role you will set appointments, greet customers, assess vehicle needs through walk-arounds and test drives, and prepare repair orders with estimates, maintaining open communication to deliver exceptional service and drive

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service.
• Ability to set and achieve targeted goals.

Responsibilities

• Set, confirm and prepare for appointments with customers for a great service experience.
• Meet or exceed targeted sales goals and the CSI.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on information and a vehicle walk-around, inspections and test drives.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle and satisfaction.

Skills

Customer service

Communication skills

Consultative selling

Interpersonal skills

Education

High school diploma or equivalent

Job description

AutoNation is a nationwide automotive retailer seeking a Service Advisor to bridge Service Technicians and customers in our Houston-area service lanes. You’ll explain technician recommendations in clear language and identify up-sell opportunities to keep vehicles safe.

In this role you will set appointments, greet customers, assess vehicle needs through walk-arounds and test drives, and prepare repair orders with estimates, maintaining open communication to deliver exceptional service and drive