Service Advisor: Elevate Customer Experience & Vehicle Care

AutoNation; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k matching

Associate discounts

YouDecide discounts

Job summary

AutoNation's Houston service department seeks a Service Advisor to bridge technicians and customers, explaining repair recommendations in clear language and identifying up-sell opportunities to keep vehicles safe.

You will set appointments and greet customers, determine vehicle needs, produce repair orders with estimates, and coordinate with technicians and parts to ensure timely completion. A high school diploma and strong communication skills are required.

Qualifications

• Strong customer service with a focus on exceeding expectations.
• Ability to set and achieve targeted sales goals.
• Excellent communication and interpersonal skills.
• Comfort with consulting customers and guiding decisions.

Responsibilities

• Greet customers and set up appointments for service.
• Determine vehicle needs through walk-arounds and test drives.
• Explain repair recommendations in clear language and identify up-sell opportunities.
• Produce repair orders with cost/time estimates and ensure transparency.
• Coordinate with technicians and parts to complete work on time.
• Follow up with customers to communicate status and satisfaction.

Skills

Customer service

Sales skills

Effective communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

AutoNation's Houston service department seeks a Service Advisor to bridge technicians and customers, explaining repair recommendations in clear language and identifying up-sell opportunities to keep vehicles safe.

You will set appointments and greet customers, determine vehicle needs, produce repair orders with estimates, and coordinate with technicians and parts to ensure timely completion. A high school diploma and strong communication skills are required.