Service Advisor: Drive Growth & Exceptional Customer Experience

AutoFair Automotive Group; Merrimack (NH); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

5 Day Week

$100k+

Aggressive Pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Match

Paid Vacation

Growth Opportunities

Paid Training

Team Environment

Vehicle Purchase Plan

Job Security

Health & Wellness

Flexible Schedule

Employee Discounts

Job summary

AutoFair Volkswagen is seeking a Service Advisor to join our team and help grow your career with a company that values your input and rewards performance.

In this role, you will take ownership of the customer experience, provide concierge support, allocate technician time, answer technical questions, and maintain high customer satisfaction while collaborating with management to grow the service department.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Excellent communication with customers
• Professional appearance
• Consistent record of service and sales success
• Strong customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

Responsibilities

• Take ownership of the customer's experience by completing tasks that leave a positive impression for the dealership
• Provide concierge support for owner inquiries, in person or by phone
• Ensure technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Happiness scores at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee warranty claims administration and service department training/supervision
• Set schedules and assign tasks to service department staff
• Reinforce company policies and standards; ensure legal compliance
• Maintain good relationships with factory(s) and foster positive employee relations
• Collaborate with upper management on service department hiring and discipline decisions

Job description

AutoFair Volkswagen is seeking a Service Advisor to join our team and help grow your career with a company that values your input and rewards performance.

In this role, you will take ownership of the customer experience, provide concierge support, allocate technician time, answer technical questions, and maintain high customer satisfaction while collaborating with management to grow the service department.