Service Advisor: Customer Focus, Growth & Earning Potential

Rock Hill Ford; Rock Hill (SC); On-site; USD 44,000 - 64,000; Full time

Benefits offered by this job

Free health insurance

401(k) with company match

HSA contributions

Dental & vision insurance

Paid vacation & holidays

Career advancement opportunities

Employee vehicle discounts

Family-owned culture

Long-term career stability

Team-oriented environment

Job summary

Krause Auto Group in Rock Hill, SC is seeking a customer-focused Service Advisor to join our growing service team. You will help deliver an exceptional customer experience while supporting efficient service operations.

With a portfolio of luxury and mainstream brands, Krause Auto Group offers career growth, internal promotions, and competitive benefits. If you excel at communication and thrive in a fast-paced, team-oriented environment, this role could be your long-term career path.

Qualifications

• Valid driver’s license with a clean driving record.
• Previous Automotive Service Advisor or dealership experience preferred.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build strong customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Provide concierge-level support for customer questions and concerns.
• Communicate repair timelines and updates clearly and professionally.
• Help ensure technician productivity and daily labor goals.

Skills

Communication

Customer service

Organizational skills

Leadership

Teamwork

Job description

Krause Auto Group in Rock Hill, SC is seeking a customer-focused Service Advisor to join our growing service team. You will help deliver an exceptional customer experience while supporting efficient service operations.

With a portfolio of luxury and mainstream brands, Krause Auto Group offers career growth, internal promotions, and competitive benefits. If you excel at communication and thrive in a fast-paced, team-oriented environment, this role could be your long-term career path.