Automotive Service Advisor: Customer Experience & Growth

Krause Auto Group; Cumming (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

HSA contributions

Dental & vision insurance

Paid vacation

Career advancement

Employee discounts

Family-owned culture

Job stability

Team environment

Job summary

Krause Auto Group is seeking a motivated Service Advisor to provide outstanding customer service and support efficient service department operations. You will be the main contact for customers, guide repair timelines, and help maintain high satisfaction throughout the repair process.

Join a family-owned organization with a focus on internal advancement and employee development in a fast-paced, high-volume dealership environment.

Qualifications

• Strong communication and customer service skills.
• Organized, professional, and detail-oriented mindset.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build strong customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Provide concierge-level support for customer questions and concerns.
• Communicate vehicle repair recommendations, timelines, and updates clearly.
• Maintain Customer Satisfaction and CSIS scores at or above company standards.
• Oversee service orders and manage workflow within the service drive.
• Distribute repair orders efficiently between technicians.
• Assist customers with maintenance recommendations, warranties, and repair information.
• Help ensure technician productivity and daily labor sales goals are achieved.
• Assist with diagnosing vehicle concerns and coordinating parts or tools as needed.
• Support warranty administration and service department processes.
• Reinforce dealership policies and maintain compliance with company standards.
• Foster relationships with technicians, management, and manufacturer representatives.
• Support a positive, team-oriented culture within the service department.
• Participate in training and process improvement initiatives.

Skills

Communication

Organization

Multitasking

Leadership

Positive attitude

Customer satisfaction

Professional appearance

Independence

Job description

Krause Auto Group is seeking a motivated Service Advisor to provide outstanding customer service and support efficient service department operations. You will be the main contact for customers, guide repair timelines, and help maintain high satisfaction throughout the repair process.

Join a family-owned organization with a focus on internal advancement and employee development in a fast-paced, high-volume dealership environment.