Growth-Driven Service Advisor: Elevate Customer Experience

Krause Auto Group; North Charleston (SC); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Free health insurance

401(k) with company match

HSA contributions

Dental & vision insurance

Paid vacation & holidays

Career advancement opportunities

Employee discounts on vehicles, parts,

service

Family-owned culture

Long-term career stability

Supportive team environment

Job summary

Krause Auto Group is hiring a Service Advisor to join our high-energy service team in the Charleston area. You will deliver an exceptional customer experience, help manage service drive operations, and coordinate with technicians to meet daily goals.

The role emphasizes customer satisfaction, smooth repair processes, and ongoing growth within a family-owned organization with long-term opportunities across multiple brands.

Qualifications

• Strong communication and customer service skills.
• Organized, professional, and detail-oriented mindset.
• Ability to multitask and perform well in a fast-paced environment.
• Leadership ability and experience working with teams.
• Positive attitude and self-motivated work ethic.
• Proven ability to deliver strong customer satisfaction results.
• Professional appearance and polished communication style.
• Ability to work independently while collaborating with others effectively.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build strong customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Provide concierge-level support for customer questions and concerns.
• Communicate vehicle repair recommendations, timelines, and updates clearly and professionally.
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards.
• Oversee service orders and help manage workflow within the service drive.
• Distribute repair orders efficiently between technicians.
• Assist customers with vehicle maintenance recommendations, warranties, and repair information.
• Help ensure technician productivity and daily labor sales goals are achieved.
• Assist with diagnosing vehicle concerns and coordinating parts or tools when needed.
• Support warranty administration and service department processes.
• Reinforce dealership policies and maintain compliance with company standards.
• Foster strong relationships with technicians, management, and manufacturer representatives.
• Support a positive, team-oriented culture within the service department.
• Participate in training and ongoing process improvement initiatives.

Skills

Customer service

Communication

Leadership

Multitasking

Team collaboration

Professional appearance

Detail-oriented

Self-motivation

Job description

Krause Auto Group is hiring a Service Advisor to join our high-energy service team in the Charleston area. You will deliver an exceptional customer experience, help manage service drive operations, and coordinate with technicians to meet daily goals.

The role emphasizes customer satisfaction, smooth repair processes, and ongoing growth within a family-owned organization with long-term opportunities across multiple brands.