Service Advisor | High-Earning Potential & Career Growth

Hyundai of Venice; Rock Hill (SC); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Free health insurance option available

401(k) with company match

HSA company contributions

Dental & vision insurance available

Paid vacation, PTO, and holidays

Career advancement opportunities—we晋l?

Employee discounts on vehicles, parts

Family-owned and operated culture

Long-term career stability

Supportive and team-oriented环境

Job summary

Krause Auto Group is seeking a motivated, customer-focused Service Advisor to join our growing service team in a fast-paced environment. You will help deliver an exceptional customer experience while ensuring efficient service department operations.

With a history of promoting from within, Krause Auto Group offers long-term career growth, employee discounts, and a supportive, team-oriented culture across renowned brands.

Qualifications

• Strong communication and customer service skills.
• Organized, professional, and detail-oriented mindset.
• Ability to multitask and perform well in a fast-paced environment.
• Leadership ability and experience working with teams.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build strong customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Provide concierge-level support for customer questions and concerns.
• Communicate vehicle repair recommendations, timelines, and updates clearly and professionally.
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards.
• Oversee service orders and help manage workflow within the service drive.
• Distribute repair orders efficiently between technicians.
• Assist customers with vehicle maintenance recommendations, warranties, and repair information.
• Help ensure technician productivity and daily labor sales goals are achieved.
• Assist with diagnosing vehicle concerns and coordinating parts or tools when needed.
• Support warranty administration and service department processes.
• Reinforce dealership policies and maintain compliance with company standards.
• Foster strong relationships with technicians, management, and manufacturer representatives.
• Support a positive, team-oriented culture within the service department.
• Participate in training and ongoing process improvement initiatives.

Skills

Strong communication

Customer service

Organized

multitask

Leadership

Customer satisfaction

Professional appearance

Independent yet collaborative

Job description

Krause Auto Group is seeking a motivated, customer-focused Service Advisor to join our growing service team in a fast-paced environment. You will help deliver an exceptional customer experience while ensuring efficient service department operations.

With a history of promoting from within, Krause Auto Group offers long-term career growth, employee discounts, and a supportive, team-oriented culture across renowned brands.