Customer-First Automotive Service Advisor | Growth & Perks

Hyundai-of-North-Charlesto; North Charleston (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k)

HSA

Dental & vision insurance

Paid vacation

Advancement opportunities

Employee discounts

Family-owned culture

Long-term career stability

Supportive environment

Job summary

Krause Auto Group is seeking a motivated Service Advisor to join our busy service team. You will be the main contact for customers, coordinate repairs, and ensure a smooth, transparent experience from drop-off to delivery.

Our portfolio includes multiple luxury brands and a family-owned culture that promotes from within. We offer competitive pay, health benefits, 401(k), and growth opportunities in a fast-paced environment.

Qualifications

• Strong communication and customer service skills.
• Organized, professional, and detail-oriented mindset.
• Ability to multitask in a fast-paced environment.
• Leadership ability and experience working with teams.
• Positive attitude and self-motivated work ethic.
• Proven ability to deliver strong customer satisfaction results.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build strong customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Provide concierge-level support for customer questions and concerns.
• Communicate repair recommendations, timelines, and updates clearly and professionally.
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards.

Skills

Communication

Customer service

Organized

Team leadership

Professional appearance

Multitask

Customer satisfaction

Job description

Krause Auto Group is seeking a motivated Service Advisor to join our busy service team. You will be the main contact for customers, coordinate repairs, and ensure a smooth, transparent experience from drop-off to delivery.

Our portfolio includes multiple luxury brands and a family-owned culture that promotes from within. We offer competitive pay, health benefits, 401(k), and growth opportunities in a fast-paced environment.