Service Advisor: Customer Experience Leader & Growth Path

Rock-Hill-Ford; Rock Hill (SC); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Free health insurance

401(k) with match

HSA contributions

Dental & vision insurance

Paid vacation & holidays

Career advancement

Employee discounts

Family-owned

Career stability

Team-oriented culture

Job summary

Krause Auto Group is seeking a motivated Service Advisor to join our fast-paced service team in Rock Hill, SC. You will be the main link between customers and our service department, ensuring a smooth repair process and exceptional customer experience.

We offer a growth-focused environment with opportunities for advancement, competitive compensation, and a culture that values teamwork and customer satisfaction. Join a family-owned group with a strong track record of promoting from within.

Qualifications

• Valid driver’s license with a clean driving record.
• Previous automotive service advisor or dealership experience preferred.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build strong customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Communicate repair recommendations, timelines, and updates clearly.
• Oversee service orders and help manage workflow in the service drive.

Skills

Customer service

Communication

Multitasking

Leadership

Organization

Professionalism

Independence

Job description

Krause Auto Group is seeking a motivated Service Advisor to join our fast-paced service team in Rock Hill, SC. You will be the main link between customers and our service department, ensuring a smooth repair process and exceptional customer experience.

We offer a growth-focused environment with opportunities for advancement, competitive compensation, and a culture that values teamwork and customer satisfaction. Join a family-owned group with a strong track record of promoting from within.