Service Advisor: Elevate Customer Experience & Repairs

Krause Auto Group; Myrtle Beach (SC); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Free health insurance

401(k) with company match

HSA contributions

Dental and vision insurance

Paid vacation, holidays, and PTO

Career growth opportunities

Employee discounts on products andサービス

Job summary

Krause Auto Group in Myrtle Beach, SC is seeking a Service Advisor to be the face of our service department, guiding customers from drop-off to delivery with clear service recommendations and transparent pricing.

You will coordinate with technicians, maintain CSI scores, and build long-term customer relationships while upholding manufacturer standards and warranty processes. This role offers growth within a multi-brand organization.

Qualifications

• Customer-first mindset and strong communication.
• Ability to multi-task in a fast-paced environment.
• Sales-driven with the ability to recommend services ethically.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers promptly and professionally to set a positive service tone.
• Listen carefully to concerns and document vehicle issues accurately.
• Serve as the primary point of contact from drop-off through delivery.
• Clearly communicate recommended services, timelines, and costs.
• Build trust through transparency and follow-up to encourage repeat business.
• Coordinate with technicians to ensure efficient workflow and timely repairs.
• Maximize service drive opportunities while maintaining customer satisfaction.
• Keep customers informed throughout the repair process.
• Maintain high Customer Satisfaction Index (CSI) scores.
• Assist with warranty claims and ensure compliance with manufacturer standards.

Skills

Customer service

Communication

Multi-tasking

Sales orientation

Organization

Professional appearance

Driver's license

Job description

Krause Auto Group in Myrtle Beach, SC is seeking a Service Advisor to be the face of our service department, guiding customers from drop-off to delivery with clear service recommendations and transparent pricing.

You will coordinate with technicians, maintain CSI scores, and build long-term customer relationships while upholding manufacturer standards and warranty processes. This role offers growth within a multi-brand organization.